Questions, answered plainly.

We dispatch within 1–2 business days, and transit usually takes 10–20 business days — so around two to four weeks from order to doorstep. Our pieces ship directly from our production partners overseas, which is how the prices stay where they are. We would rather say that plainly than leave you guessing.

We currently ship within the United States. If you are elsewhere and want a set, email us — we will tell you honestly whether we can get it to you.

Shipping is calculated at checkout before you pay, based on your address. Nothing is added afterwards, and there are no customs surprises on domestic orders.

Yes — tracking is emailed to you as soon as the parcel is collected. It can take a few days to show its first scan, and often goes quiet mid-journey before updating again when it reaches your country. That silence is normal and does not mean the parcel is lost.

If tracking has not updated for 10 days, or 30 business days have passed with no delivery, send us your order number. We will chase the carrier and, if the parcel is genuinely lost, replace it or refund you in full.

Not always. Items are packed separately at source, so a multi-item order can arrive in more than one parcel, a few days apart. You are charged shipping once.

Email us within 12 hours of ordering and we will almost always catch it. After dispatch, the order has to run its course — you can return it once it arrives.

Return anything unused in its original packaging within 30 days of delivery. Email us first and we will send the return address. Refunds land on the original payment method within 5–7 business days of the return arriving. Full detail on our shipping and returns page.

If an item arrives damaged, faulty or simply not what you ordered, we cover it — send a photo and we will sort it. For change-of-mind returns, return postage is yours.

They are a generous one-size fit, built to slip on and off easily rather than hug the foot. Most adult feet are comfortable in them; if you are at the very top of the size range, expect them to sit close to the edge of the sole.

Yes. Machine wash cool on a gentle cycle and air dry. Skip the tumble dryer so the fleece keeps its loft and the sole keeps its grip.

Yes. The cubes are sized to stack into cabin luggage as well as a checked case, and the whole set folds flat when it is not in use.

Yes. Payments are processed by Stripe over an encrypted connection. We never see or store your card number.

All major credit and debit cards, plus Apple Pay and Google Pay where your device supports them.

Use our contact page and include your order number. We answer within one business day.